FAQ

We provide answers to the most frequently asked questions in our FAQ. If you don’t see the answer to your question below, kindly contact us at customersupport@budsbeyonduk.com. Our customer service representatives will be happy to assist you further.

Ordering

How do I register?

How do I place an order?

Q. How do I place an order with Buds Beyond?

A. Don’t worry! Ordering from us is easy. Follow these easy steps.

Register or sign in to your account.
Tour the shop to choose your desired products, next add them to the cart.
Continue to cart, review your items, double-check that they are correct, apply coupon codes. (apply FAQ10 towards your next order for 10% off)
Proceed to checkout, fill in the shipping address information for the order to be delivered (if a signature is required or specific delivery instructions) with the shipment, please leave a comment in the order notes.
Review the information. Click the “Place Order” button.
Provided after checkout is an invoice with your order number.
Please allow up to 24 hours for your E-transfer to be accepted (48 hours on weekends)
After accepting payment, a confirmation email will notify you. The order is then placed into processing while the items prepare for delivery.
Allow one business day to complete processing. Afterward, you will receive an email with a tracking number to confirm your order is now out for delivery *Trace the parcel with the tracking number provided*
Any more further concerns, please feel free to reach out to our customer service team, where we will be happy to answer any questions.

How do I cancel or edit my order?

After we receive your order, if you wish to edit your order or address please contact us and we will happy to make the changes.

email at customersupport@budsbeyonduk.com

What do I do if I receive the wrong product?

Customer satisfaction is one of our main priorities. Please contact us, or speak with one of our live agents, and we will certainly resolve the problem.

Do you have bulk options?

Yes we do offer bulk
If you would like to purchase a large order of bulk and would like to discuss a custom order and possible larger discount please contact us at budsbeyond84@gmail.com

Payment

What payment methods do you accept?

We accept payments with Bank Transfer, Western Union, Also, payments through Bitcoin

How much does shipping cost?

£15 shipping fee applies to orders less than £200. All orders above £200+are qualify for FREE shipping.

Is there a charge for tax?

No, all of our prices for products are final.

Shipping, Handling & Tracking

How will you package my order?

We vacuum-seal all packages eliminating any odor. In addition, we discreetly package every order for maximum privacy.

When will you ship my order?

After receiving payment for your order, we will ship your package within 24 hours!

What’s the estimated time for delivery?

Each order is sent with express shipping, ensuring you get your package within 48 hours.

Do you ship outside UK?

Yes, we ship outside the United Kingdom

Where can I find my tracking number?

You’ll receive an e-mail with your tracking number once UK Post receives your package. Please allow up to 24 hours for your tracking number to appear in their system.

Why isn’t my tracking updating on UK Post?

Your package is still on its way! Occasionally your package may not get scanned until it reaches your destination.

Where can i change my shipping address?

It’s simple, navigate to your account dashboard and click addresses. You can edit your details there.

What if I don’t want my package safe dropped?

Please leave a note that says “Do not safe drop” at checkout under “Order Notes” at the bottom of the page.